Blu Maya Digital Marketing Agency

If you spend a good amount of time on the internet then I’m sure you’ve heard and watched OK Go’s latest video masterpiece. These guys have built a following by their sheer video producing talents. I didn’t know who OK Go was until a few days ago, when I watched the above video, it was enough for me to do some research and conclude that their music isn’t appealing to me but I have much to say about their dedication to producing pretty damn good videos.

Their videos alone are word of mouth worthy!

The band OK Go is probably more famous for their videos than their songs. That’s more a testament to the greatness of their videos than anything else. When these guys put out a video, you can be sure it’ll make your jaw drop at least once or twice. "How did they do that," is a typical reaction.

And that, is exactly what you want. To be known for something!

Just like Common Craft has built it’s reputation on creating ‘explanation video that anyone can understand’ and own that space in people’s minds, OK Go is doing the same with their music videos.

OK Go probably didn’t set out to differentiate themselves with videos and most likely didn’t have a ‘what do we want to be known for?’ brainstorming session. Most likely they started experimenting with ideas and kept going at it until something stuck and became so good at it that they can do these videos on a single take!

The takeaway here is you want to experiment with ideas with the goal of doing something distinctive that pushes boundaries. Do you think you could produce videos like OK Go? You probably can but have you ever tried?

Ask yourself: What do I want to be known for? And experiment with something that will push your boundaries.

What do you think? What are you experimenting with?

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We’ve seen that clients and prospects ask for and want a secret ‘recipe’ to start a social media programs that they can ‘plug and play’ into their business without considering the ‘why’ of their business, this leads to ‘more of the same’ strategies that lead nowhere.

To help you answer the ‘Why’ we recommend you read Jay Bear’s 7 step process on how to develop a social media strategy and then come back here.

Thanks for coming back, now on to the ‘How’.

Framing the challenge

Since we’re always in the ‘let’s shake things up’ mood we’re testing a new approach to develop strategy, here are some questions to help you ideate a social media strategy around the most important things:

• In what ways might we spread the word about our product or service?
• In what ways might we create a following on Facebook and/or Twitter?
• In what ways might we create content?
• In what ways might we publish content?
• In what ways might we create engagement?
• In what ways might we help people subscribe to our newsletter?
• In what ways might we help people share our content?
• In what ways might we help people take useful action from our content?
• In what ways might we show people the benefit of doing business with us?
• In what ways might we prove to people the benefit of doing business with us?
• In what ways might we make our product or service be talked about?
• In what ways might we convince our customers come back?
• In what ways might we convince our customers to tell their friends about us?

These questions are meant to open your mind and create a list of possible options. The next thing you have to do is get a group together of no more than 5 key people and brainstorm around these questions and stop once you have enough answers for each question. At this point you have all sorts of ideas and now it’s time to start making choices depending on your strategic goals.

*For another approach check out Steve Koss’s comments below and clickthrough to his website for more depth.

Strategy should be unique to you

Next, to get really creative instead of going out and seeing how other businesses within your industry would answer these questions, think about how businesses in other industries would answer them. Why? Because all the good ideas in your industry are already taken and they’re called best practices.

The whole idea of strategy is not to replicate what your competitors do but to create a strategy that’s unique to you. 

We’d love to know what you think? What’s your approach to developing a social media strategy? What questions would you add?

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Attention is scarce because trust is scarce. And why is trust scarce? Because everyone is out to maneuver people into attention by throwing as much content as possible at them without putting some thought into what their problems might be. Think about it, do you trust your friends to give you thoughtful advice? You probably do and that’s the key. As a brand, ‘friending’ your customers doesn’t mean you got the keys to the castle, it just means you have an opportunity to become a real friend. How you go about doing this is not that tricky…

So how do we go beyond attracting attention to building trust?

By changing from a consumption mindset to a take action mindset. We want people to consume our content (attention) but do we really care if they take action on it (share/implement it)?  To build trust we have to care what they do with our ideas, I think that’s the key. This takes time but then again Rome wasn’t built in a day and real relationships take months to build.

With some much content getting pushed out there we have to be mindful of people’s time, so the question is: are we doing enough to help them solve their problems?

Ask yourself: Would I trust myself?

What say you, are you out there to grab attention or build trust? Which comes first?

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Here are a couple of kids across the border in Tijuana that earn their money by entertaining rather than blowing fire from their mouths or just outright asking for it. If you didn’t already know, wrestling is BIG in Mexico and what you see here is very very good wrestling entertainment from a couple of 12 year old kids who after school go to an intersection near their home and put on a show.

They’re making around $30 – 40/day (dlls not mexican pesos) while only doing this for a couple of hours. Compare that to others who might not even make it to $10 in a week cleaning cars!

A few months back we saw these kids in person and were captivated and inspired by their creativity that to honor them we created the illustration below which is now our main character, he’s the differentiation superhero.

The principle of ‘being different’ is very simple: Think and act like a kid and don’t be afraid to be wrong.

So if you want to partner with us in the future, now you know where we’re coming from. How are you being different?

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So where do you place an idea so it spreads through networks?

There’s some network research from MIT that trumps the notion of the influencer: the most influential spreaders in a social network do not correspond to the best connected people or to the most central people.

The truth is we don’t really know specifically from where an idea/trend will spread from, we only know that the weakest links (the people we never think of) have higher spreading power than the strongest links and these people are found at the edges of a network.

So what’s a marketer/innovator to do?

Influencers don’t care about you

There are some theories but the one most everyone focuses on is reaching the influencers made popular by Malcolm Gladwell in his book the Tipping Point. Well good luck with that because most everyone including your competitors is doing the same thing, the race is on to reach the so called influencers and they can barely keep up with all the ideas they’re being asked to spread.

Imagine being the care taker for the President of the United States and you get all sorts of letters from people who want to say something to the President and your job is to filter out the one’s that are most relevant for him to read and take action on. Well that’s exactly the battle you have to fight when targeting the influencers, everybody knows them so why would your idea come first?

People will ONLY ‘spread an idea’ if they think it’s worth remarking about, not because you paid them for their attention.

The fringe is much more friendly

New ideas and trends come from the fringe, from the edge and not from the mainstream, and spread from the edge to the center and then the process repeats itself. You stand a better chance of catching that ‘fire starter idea’ by going out to the fringe (where nothing is settled) instead of looking for ideas where everyone is looking (the mainstream) and then focus on making your idea take form with people at the edge.

In conclusion here are a few things to remember to help your ideas spread:

1. Go outside the mainstream where things are changing and look for ideas there.
2. Do algorithmic innovation: generate a lot of ideas, figure out ways to try them out cheaply and quickly, and then scale-up the ones that seem most promising.
3. Your idea needs to be buzzworthy. Ask yourself: Would anyone tell a friend about this?
4. Feed it to the fringe.
5. Make the influencers come to you.

What do you think, what’s your experience with making ideas spread?

Collapse theory graphic by BlackCoffee

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