Category Archives: Customer Experience

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How are you encouraging WOW behavior?

March 14, 2012 by Jorge Blog / Customer Experience / Customer Service / Word of Mouth Tags:/ / / /

Here at Blu Maya, we believe memorable experiences are determined by the memories they provoke. These memorable experiences will be … Continue reading

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Don’t do anything fancy. Just be great

March 17, 2010 by Jorge Branding / Customer Experience / Strategy Tags:/ / /

Video Games | God of War III | Review XBox 360 | Playstation 3 | Nintendo Wii I’m a gamer … Continue reading

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GoDaddy put a BIG smile in my face

March 8, 2010 by Jorge Customer Experience / Word of Mouth Tags:

I’ve got a BIG smile on my face. I just got a refund of just over $130 from GoDaddy because … Continue reading

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On building trust

February 16, 2010 by Jorge Customer Experience / Social Media / Strategy Tags:/ / /

Attention is scarce because trust is scarce. And why is trust scarce? Because everyone is out to maneuver people into … Continue reading

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From WOW to WOM

February 2, 2010 by Jorge Customer Experience / Strategy / Word of Mouth Tags:/

  What makes people go WOM (word of mouth)? Something that makes them go WOW!   Check out the video … Continue reading

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