Attention is scarce because trust is scarce. And why is trust scarce? Because everyone is out to maneuver people into attention by throwing as much content as possible at them without putting some thought into what their problems might be. Think about it, do you trust your friends to give you thoughtful advice? You probably do and that’s the key. As a brand, ‘friending’ your customers doesn’t mean you got the keys to the castle, it just means you have an opportunity to become a real friend. How you go about doing this is not that tricky…
So how do we go beyond attracting attention to building trust?
By changing from a consumption mindset to a take action mindset. We want people to consume our content (attention) but do we really care if they take action on it (share/implement it)? To build trust we have to care what they do with our ideas, I think that’s the key. This takes time but then again Rome wasn’t built in a day and real relationships take months to build.
With some much content getting pushed out there we have to be mindful of people’s time, so the question is: are we doing enough to help them solve their problems?
Ask yourself: Would I trust myself?
What say you, are you out there to grab attention or build trust? Which comes first?


