From WOW to WOM

Published on 02 February 2010 by Jorge in Customer Experience, Strategy, Word of Mouth

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What makes people go WOM (word of mouth)? Something that makes them go WOW!

 

Check out the video above where two young girls do some pretty remarkable things. It’s safe to say that the people who witnessed this event went home with a big smile on their face because they were entertained and now have something interesting to talk about!

 

The point is that actions speak louder than words and as these young ladies did, they let their actions speak for themselves.

 

What actions are you taking to make your customers go from WOW to WOM?

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