This is what I’m talking about, a Lexus dealer finds a way to improve the customer experience by bringing the community into the dealership. With a vision of turning the center into a hub of North County life, owner Judith Jones-Cone created a three level center with a cafe and a conference center with plans to open a full service restaurant within the year.
"We wanted to make a real warm environment for our guests, so all of this was done for them," owner Judith Jones-Cone said.
I think this very cool because it builds a community right into the dealership and word of mouth is sure to follow, who knows what financial benefit this might bring but it right it really stands out from other dealers for sure.
ASK YOURSELF: how you can improve your customers experience by adding or subtracting things they care about. How can you make their experience more enjoyable?
If you enjoyed this post, make sure you subscribe to my RSS feed!